Policies, Terms, and Legal Information

This page contains the policies, terms, and legal information that govern the use of this website and our services. Please review the applicable sections below for details on privacy, data handling, and other legal considerations.

PRIVACY POLICY

Effective Date: January 1, 2026

Vertical Launch, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect through our website (the "Site"), how we use and share that information, and your rights regarding your data. This Policy applies to personal information collected from users in the United States. By using our Site, you agree to the practices described here.

1. Information We Collect

  • Contact and Inquiry Data: When you fill out a contact form, newsletter sign-up, or job application through our Site, we collect the information you provide. This may include your name, business contact details (email address, phone number, company affiliation), and any other information you include in messages or upload (e.g., resumes or cover letters for job applications).
  • Usage Data: Like most websites, we and our hosting platform collect technical data when you visit. This includes your IP address, browser type and version, operating system, pages visited, timestamps, referring URLs, and information about how you interact with the Site (such as clicks and scrolling). The site's built-in analytics uses cookies and similar technologies to track page views, referrers, geography, and device information. See our Cookie Policy for more details.
  • No Account or Payment Data: We do not require user account registration or logins. We do not process online payments or collect financial information on this Site.
  • No Children's Data: Our Site and services are intended for business use by adults. We do not knowingly solicit or collect personal information from children under 13 (or under 16 where applicable). If we learn we have received information from a child under 13, we will delete it.

2. How We Use Personal Information

We use the personal information we collect for the following purposes:

  • Responding to Inquiries and Applications: To respond to messages you send through a contact form or to follow up on a job application.
  • Operating and Improving Our Site: To analyze how visitors interact with the Site via analytics, to optimize website performance and content, and to ensure the Site functions correctly.
  • Recruitment: If you submit a job application, we use the provided information to evaluate your candidacy and contact you about the hiring process.
  • Administrative Communication: To send you administrative emails (e.g., updates to our policies or terms). We do not send marketing or promotional emails, and we do not utilize any email marketing platform. We will respond to general inquiries made through contact forms on the site.
  • Legal and Security: To protect the security of our website, prevent fraud, enforce our Terms of Use, or comply with legal obligations (e.g., to respond to lawful government requests).

We will not use your personal information for purposes materially different from the above without informing you and obtaining consent if required.

3. Cookies and Tracking Technologies

We use cookies and similar technologies on our Site, primarily through our website host, Squarespace. These cookies help our Site function and allow us to understand page-level usage. For details on the types of cookies and your choices, please see our Cookie Policy (below). We do not use cookies for third-party advertising or retargeting on our Site.

4. Disclosure of Your Information

We disclose personal information only in the following circumstances:

  • Service Providers: We share information with third-party service providers who help run our website or business operations. This primarily includes our hosting provider that hosts our Site and processes data (including form submissions and analytics data) on our behalf. Our hosting provider acts as a data processor for information your End Users submit through forms on our Site and processes it pursuant to our instructions. These service providers are authorized to use your information only as necessary to provide services to us.
  • Embedded Content Providers: Our Site features embedded third-party content, specifically YouTube/Vimeo videos and Google Maps. When you interact with this content, the third-party providers (Google, YouTube, Vimeo) may collect certain data such as your IP address and set their own cookies, as if you visited their websites directly. We do not control the data practices of these providers; please review their respective privacy policies.
  • Legal Requirements and Protection: We may disclose personal information if required by law or in a good-faith belief that such action is necessary to: (i) comply with legal obligations or respond to lawful requests (e.g., a court order or subpoena); (ii) protect and defend our rights or property; (iii) prevent or investigate possible wrongdoing in connection with our Site; or (iv) protect the personal safety of users or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of company assets, user information may be transferred as part of that transaction. Your information would remain subject to the protections in this Policy.

We do not sell your personal information to third parties, and we do not share it for cross-context behavioral advertising purposes.

5. Data Security

We take reasonable measures to protect personal information. Our website utilizes our hosting provider's built-in security features, including SSL encryption for data transmitted between your browser and our Site. We also limit access to personal data to those in our organization who need it. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law:

  • Contact form inquiries: Kept until we have responded to your request and any follow-up is complete, then securely deleted.
  • Job application data: Kept through the application process and for a reasonable period afterward (e.g., one year) for legal defense purposes or in case of future openings, then securely deleted. If you become an employee, your information will be retained per employment record requirements.
  • Newsletter sign-up data: Retained until no longer needed for the purpose collected. (Note: We do not currently send newsletters or use email marketing tools.)

We dispose of personal information in a secure manner when it is no longer required.

7. Your Privacy Rights

California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA (Cal. Civ. Code §1798.100 et seq.):

  • Right to Know: Request that we disclose what personal information we have collected about you, including the categories of information, sources, purposes, and third parties with whom we share it.
  • Right to Delete: Request that we delete personal information we have collected from you, subject to certain exceptions.
  • Right to Correct: Request that we correct inaccurate personal information we maintain about you.
  • Right to Opt-Out of Sale/Sharing: You have the right to opt out of the "sale" of personal information or sharing for targeted advertising. Note: We do not sell personal data or share it for behavioral advertising.
  • Right to Non-Discrimination: We will not deny services, charge different prices, or provide different quality of service because you exercise your privacy rights.

Virginia Residents (VCDPA)

If you are a Virginia resident, you have rights under the Virginia Consumer Data Protection Act (Va. Code §59.1-575 et seq., effective January 1, 2023), including the rights to access your data, correct inaccuracies, delete data, obtain a portable copy, and opt out of certain processing (e.g., sale of data or targeted advertising, neither of which we engage in). Virginia residents also have the right to appeal a refusal to take action on a rights request; if you wish to appeal our decision, please let us know and we will review and respond as required by law.

Colorado Residents (CPA)

If you are a Colorado resident, you have similar rights under the Colorado Privacy Act (Colo. Rev. Stat. §6-1-1301 et seq., effective July 1, 2023), including the rights to access, correct, delete, and obtain a portable copy of your data, and to opt out of the sale of personal data or targeted advertising.

How to Exercise Your Rights

To exercise any of the above rights, please contact us at the address listed in Section 9. We will respond within the timeframe required by law (generally 45 days, with the possibility of a lawful extension). We may need to verify your identity before fulfilling certain requests. If we decline any part of your request, we will explain our reasoning.

8. Third-Party Privacy Policies

Our website is built on the Squarespace platform. Squarespace may collect certain personal data about site visitors for its own purposes (for example, processing data for analytics or security). In those instances, Squarespace's own Privacy Policy (effective December 16, 2025) and Cookie Policy (effective May 14, 2018) apply to such processing. We encourage you to review Squarespace's policies to understand how they handle your data. Additionally, any external website you navigate to via a link on our Site will have its own privacy practices; this Policy does not apply to information collected on other websites not operated by us.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your privacy rights, please contact us at:

Vertical Launch LLC - Privacy Inquiries
3100 Clarendon Blvd, Suite 200, Arlington, VA 22201
Email: info@verticallaunch.com

Please include your name, contact information, and a description of the nature of your request. For privacy requests, please describe your relationship with us (e.g., "website visitor who submitted a contact form on [date]") so we can locate your information.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the "Effective Date" at the top. If changes are significant, we may provide additional notice (such as a banner on our Site). Your continued use of our website after changes constitutes acceptance of those changes.


 

 

TERMS OF USE

Last Updated: January 1, 2026

Welcome to the Vertical Launch, LLC website (the "Site"). These Terms of Use ("Terms") govern your access to and use of our Site. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Acceptance of Terms

This Site is operated by Vertical Launch, LLC ("Company," "we," or "us"), located at 3100 Clarendon Blvd, Suite 200, Arlington, VA 22201. By using the Site, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction) and that you have the legal authority to accept these Terms on behalf of yourself or any organization you represent. If you are using the Site on behalf of a business or other entity, you represent that you have the authority to bind that entity to these Terms, and "you" as used herein will refer to both you individually and the entity.

2. Business Use and Eligibility

Our Site and its content are intended for business-to-business (B2B) purposes. The information provided is for use by business representatives, prospective clients, or partners. The Site is not directed at children or individual consumers for personal, family, or household purposes. You may not use this Site if you are under 13 years of age. If you are between 13 and 18, you may only use the Site under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

3. Permitted Use of the Site

You agree to use the Site only for lawful purposes and in compliance with these Terms:

  • Non-Commercial Use: You may browse, download, and print content from the Site solely for informational purposes and internal business use (for example, to learn about our services or to evaluate a potential business relationship). Any other use, such as republication, distribution, sale, or commercial exploitation, is prohibited without our express prior written consent.
  • No Harmful Behavior: You agree not to use the Site in any manner that could disable, overburden, damage, or impair the Site or interfere with any other party's use. This includes not introducing viruses, malware, or any other malicious code. You also agree not to attempt to gain unauthorized access to any portion of the Site, other accounts, computer systems, or networks connected to the Site.
  • No Unlawful Content: Do not submit or transmit any content through the Site's contact forms or other features that is illegal, defamatory, infringing, harassing, obscene, or otherwise objectionable. You must not impersonate another person or misrepresent your affiliation when using the Site.

 

4. Intellectual Property Rights

  • Our Content: Unless otherwise indicated, we own or license all content on the Site, including text, graphics, logos, icons, images, video clips, downloadable files, and the compilation of these materials, as well as the overall design, layout, and look-and-feel of the Site. This content is protected by copyright, trademark, and other intellectual property laws. Vertical Launch, LLC retains all rights, title, and interest in and to its intellectual property. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site and its content for the permitted uses stated in Section 3. All other uses are prohibited. You may not reproduce, publish, modify, create derivative works from, or publicly display any of our content without prior written permission, except as allowed by law (such as fair use).
  • Trademarks: Vertical Launch, LLC and our logos, taglines, and trade names are trademarks or service marks owned by us. All other company and product names or logos on the Site are the property of their respective owners and are used for identification purposes only. No license or right is granted to use any trademarks displayed on the Site without the owner's prior written consent.
  • Your Feedback: If you provide feedback, suggestions, or ideas about our Site or services ("Feedback"), you agree that we are free to use that Feedback without restriction or compensation to you. Do not send us any Feedback that you consider confidential or proprietary.
  • Copyright Notice: © 2026 Vertical Launch, LLC. All rights reserved.

 

5. Disclaimers of Warranties

Our Site and all of its contents are provided on an "AS IS" and "AS AVAILABLE" basis, without any warranty of any kind. To the fullest extent permitted by law. Vertical Launch, LLC disclaims all warranties, expressed or implied, regarding the Site, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties that may arise from course of dealing or course of performance. We do not guarantee that the Site will be available at any particular time, that it will be secure, uninterrupted, or error-free, that defects will be corrected, or that the Site is free of viruses or other harmful components.

While we strive to present accurate and up-to-date information, we make no warranty or representation that any content on the Site is complete, reliable, or current. We reserve the right to correct or update content at any time, but we have no obligation to do so. No advice or information (whether oral or written) obtained from us through the Site shall create any warranty not expressly stated in these Terms.

6. Limitation of Liability

To the fullest extent permitted under applicable law, in no event will Vertical Launch, LLC or its officers, directors, employees, agents, or affiliates be liable for any indirect, special, incidental, consequential, or punitive damages arising out of or related to your use of (or inability to use) the Site or its content. This includes, without limitation, damages for errors, omissions, interruptions, defects, delays, computer viruses, loss of profits, loss of data, unauthorized access, and any other tangible or intangible losses.

To the extent we may be held liable notwithstanding the above, our total cumulative liability to you for any direct damages shall not exceed $100 (or, if greater, the total fees you have paid us, if any, in the 3 months prior to the event giving rise to the liability). The existence of multiple claims will not increase this limit.

Some jurisdictions do not allow the exclusion or limitation of certain damages; accordingly, some of these limitations may not apply to you. In such jurisdictions, liability is limited to the greatest extent permitted by law.

7. Indemnification

You agree to indemnify, defend, and hold harmless Vertical Launch, LLC and its affiliates, and their respective officers, directors, employees, and agents, from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Site in violation of these Terms; (b) any content you submit or actions you take through the Site; or (c) your violation of any applicable law or regulation in connection with your use of the Site. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate with our defense.

8. External Links and Third-Party Content

Our Site may contain links to third-party websites or integrate content provided by third parties (for example, embedded YouTube videos or Google Maps). These links and integrations are provided for convenience and informational purposes only; they do not constitute an endorsement or an approval by Vertical Lauch, LLC of any of the products, services, or opinions of the linked entity or individual. We are not responsible for the accuracy, legality, or content of external sites or for subsequent links. If you follow an external link, you do so at your own risk and subject to those sites' own terms and privacy policies.

9. No Professional Advice

The content on our Site is provided for general information about our company and services. Nothing on this Site constitutes professional advice, whether legal, financial, accounting, engineering, or otherwise, for your specific situation. You should consult your own professional advisors before making decisions or acting based on any information found on this Site. Use of our Site does not create any client, advisory, fiduciary, or professional services relationship between you and Vertical Launch, LLC.

10. Changes to These Terms

We may revise these Terms from time to time. If we make material changes, we will post the updated Terms on this page with a new "Last Updated" date and may provide additional notice. By continuing to use the Site after changes become effective, you agree to be bound by the revised Terms. If you do not agree to the new terms, you must stop using the Site.

11. Termination

These Terms are effective unless and until terminated by either you or us. You may stop using the Site at any time. We may suspend or terminate your access to the Site at any time if we believe you have violated these Terms or are engaged in harmful or unlawful conduct. Upon termination, provisions that by their nature should survive (such as ownership, warranty disclaimers, and liability limitations) will continue to apply.

12. Governing Law and Jurisdiction

These Terms and any disputes arising from or relating to the Site are governed by the laws of the State of Virginia and applicable federal United States law, without regard to conflict of law principles. Any legal action or proceeding shall be brought exclusively in the state or federal courts located in the State of Virginia, and you consent to the personal jurisdiction of such courts.

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable (or severed), and the remaining provisions will remain in full effect.

13. Miscellaneous

These Terms, together with our Privacy Policy, Cookie Policy, and any other legal notices published on the Site, constitute the entire agreement between you and Vertical Launch, LLC regarding your use of the Site. No waiver by us of any provision shall be deemed a further or continuing waiver. You may not assign or transfer these Terms without our prior written consent. We may freely assign these Terms. Section headings are for convenience only and have no legal effect.

14. Contact Information

If you have questions or concerns about these Terms, contact us at:

Vertical Launch, LLC - Legal Department 3100 Clarendon Blvd, Suite 200, Arlington, VA 22201 Email: info@verticallaunch.com


 

 

WEBSITE DISCLAIMERS

(These disclaimers may be presented on a dedicated "Disclaimers" or "Legal Notices" page linked in the site footer alongside the Privacy Policy and Terms of Use.)

Accuracy of Information

While we strive to present current and accurate information on our website, we cannot guarantee that all information is correct, complete, or up to date. The content on this Site is provided for general informational purposes only. Vertical Launch, LLC makes no warranties or representations regarding the accuracy, reliability, or completeness of any information on the Site. Any reliance you place on such information is strictly at your own risk. We may update or correct Site content at any time without notice, but we are under no obligation to do so.

Not Professional Advice

No information on this website constitutes professional advice. Nothing on our Site should be taken as legal, financial, accounting, engineering, or other professional advice for your particular situation. Visitors are advised to consult appropriate professionals before making decisions based on any information obtained from this Site. Our discussion of services, capabilities, or case studies should not be interpreted as a guarantee of results or a recommendation tailored to your circumstances. Use of our Site does not create any client, advisory, fiduciary, or professional services relationship between you and Vertical Launch, LLC.

External Links Disclaimer

This Site may contain links to external websites or display content provided by third parties. These links are provided as a convenience and for informational purposes only; they do not constitute an endorsement or an approval by Vertical Launch, LLC of any of the products, services, or opinions of the linked entity or individual. Vertical Launch, LLC bears no responsibility for the accuracy, legality, or content of external sites or for that of subsequent links. When you click an external link, you leave our website and become subject to the terms and policies of the third-party site. Contact the external site for questions regarding its content.

Limitation of Liability

To the fullest extent permitted under applicable law, in no event will Vertical Launch, LLC or its officers, directors, employees, agents, or affiliates be liable for any indirect, special, incidental, consequential, or punitive damages arising out of or related to your use of (or inability to use) the Site or its content. This includes, without limitation, damages for errors, omissions, interruptions, defects, delays, computer viruses, loss of profits, loss of data, unauthorized access, and any other tangible or intangible losses.

To the extent we may be held liable notwithstanding the above, our total cumulative liability to you for any direct damages shall not exceed $100 (or, if greater, the total fees you have paid us, if any, in the 3 months prior to the event giving rise to the liability). The existence of multiple claims will not increase this limit.

Some jurisdictions do not allow the exclusion or limitation of certain damages; accordingly, some of these limitations may not apply to you. In such jurisdictions, liability is limited to the greatest extent permitted by law.

No Warranty of Availability

We do not guarantee that the website will be available at all times or that it will be free from viruses or other harmful components. While we have security measures in place (including SSL encryption provided by Squarespace), use of the Internet always carries some risk. It is your responsibility to use proper safeguards (such as updated antivirus software). We reserve the right to temporarily suspend or permanently discontinue any part of the Site without notice.

Jurisdictional Limitations

Some disclaimers or limitations on liability may not apply in certain jurisdictions if prohibited by law. If you are accessing our Site from a location that disallows such provisions, our liability is limited to the maximum extent permitted by law.

 

ACCESSIBILITY STATEMENT

Last Updated: January 1, 2026

Vertical Launch, LLC is committed to making our website accessible and user-friendly for everyone. We strive to follow best practices and standards as defined by the Web Content Accessibility Guidelines (WCAG) to ensure our content is perceivable, operable, understandable, and robust for all users, including those with disabilities.

Our Approach

  • We have chosen Squarespace as our website platform, which provides a framework with accessibility-conscious features. Squarespace includes built-in features that support accessibility, such as alt text fields, keyboard focus outlines with skip-to-content links, and clean semantic HTML structure. We aim to use these features correctly to support accessibility.
  • We design our content with accessibility in mind: legible font sizes, clear color contrasts, descriptive link text (avoiding vague phrases like "click here"), and pages structured with meaningful headings for use with assistive technologies like screen readers. We provide text alternatives for non-text content whenever possible (e.g., descriptive alt text for images).
  • Our Site can be navigated using a keyboard. We ensure that interactive elements (links, buttons, form fields) are reachable and operable via keyboard alone.

 

Third-Party Content

We use some third-party integrations (embedded YouTube/Vimeo videos and Google Maps). These third-party tools may not be fully accessible for all disabilities. Wherever possible, we provide an alternative way to access the information. For example, if a map shows our office location, we also provide a text address and directions.

Ongoing Effort

Accessibility is an ongoing process. We periodically review our Site to identify and address accessibility issues and stay informed about updates to accessibility standards and Squarespace platform improvements.

Need Assistance or Have Feedback?

If you experience any difficulty accessing any part of our website, or if you have suggestions for improvement, please contact us:

  • Email: info@verticallaunch.com
  • Mail: Attn: Accessibility Coordinator, Vertical Launch, LLC, 3100 Clarendon Blvd, Suite 200, Arlington, VA 22201

 

Please provide as much detail as possible about the accessibility issue you encountered (including the page URL, the problem experienced, and the browser or assistive technology you were using). We will make every reasonable effort to address your concerns promptly, including providing content in an accessible format upon request.

Accommodations

Upon request, we will endeavor to provide documents or information in alternative formats (for example, providing a PDF in text-only format or an audio recording) to ensure accessibility.

Vertical Launch, LLC is dedicated to achieving substantial conformance with generally-recognized accessibility guidelines and to ongoing improvement, ensuring that all visitors, regardless of ability, can access our information and services.